Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@confidentc.com Please note that returns will need to be sent to the following address: [P.O. Box 1152 Forest Park, Ga, 30298]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@confidentc.com or call us directly at 770-572-1947, ask for Kevin.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noisylightmedia@gmail.com.
Kevin M Store (Confident Clothing) Return Policy
At Kevin M Store, we strive to ensure that our customers are completely satisfied with their purchases. If you experience any issues with your product, we are here to help.
How to Initiate a Return:
- Contact Customer Service: If your product is damaged or defective, please reach out to our customer service team at info@confidentc.com.
- Provide Details: In your email, include a brief description of the issue with the product.
- Attach Photos: Take clear photos of the damaged item and attach them to your email.
Our Review Process: Once we receive your email, our team will assess the issue and determine whether a refund is applicable. We aim to make a decision within 48 hours of receiving your email. You will be notified immediately once a decision has been made.
Refunds and Returns:
- If a refund is approved, we will cover the shipping cost for returning the item.
- Please note, refunds will only be issued once we receive and inspect the returned item.
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.
For any additional questions, feel free to contact us at info@confidentc.com.